Customer Service Representative (Astro) - Jakarta Barat

Join Mitracomm Ekasarana as a Customer Service Representative (Astro) in Jakarta Barat and become the voice of our brand! In this dynamic role, you will engage with customers across multiple digital platforms, including WhatsApp, Instagram, and Facebook. Your mission is to ensure customer satisfaction by providing timely, accurate, and friendly service. This is your chance to make a real difference in the lives of our customers while growing your career in the fast-paced world of customer service.

At Mitracomm Ekasarana, we are a leading provider of integrated communication solutions, and we are committed to delivering exceptional customer experiences. Our team is passionate about technology and customer service, and we offer a supportive and collaborative work environment. If you are looking for a challenging and rewarding career, this is the perfect opportunity for you.

As a Customer Service Representative (Astro), you will be responsible for handling customer inquiries, resolving issues, and providing product information. You will use our customer relationship management (CRM) system, Zoho, to manage customer interactions and ensure a seamless experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to work under pressure.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints across multiple digital platforms, including WhatsApp, Instagram, and Facebook.
• Provide timely and accurate information to customers about our products and services.
• Resolve customer issues and escalate them to the appropriate team members when necessary.
• Use the CRM system, Zoho, to manage customer interactions and maintain accurate records.
• Monitor customer satisfaction metrics and provide feedback to improve our services.
• Collaborate with the sales and support teams to ensure a seamless customer experience.
• Adhere to company policies and procedures, including data privacy and security.
• Continuously improve your customer service skills and knowledge of our products and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using CRM systems, such as Zoho.
• Familiarity with digital communication platforms, including WhatsApp, Instagram, and Facebook.
• Ability to work under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional customer experiences.

🛠️ Keahlian

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