Customer Service Representative (Financial Accounts) - BPO Experience Required

Join IBEX Global Solutions as a Customer Service Representative (Financial Accounts) and take your career to the next level in a dynamic, fast-paced BPO environment. This role is perfect for professionals with at least 1 year of BPO experience who are passionate about delivering exceptional customer service in the financial sector. Based in the vibrant city of Denpasar, you will be part of a team that handles customer inquiries, resolves issues, and ensures a seamless experience for our clients.

As a Customer Service Representative (Financial Accounts), you will play a crucial role in maintaining high customer satisfaction. Your daily tasks will include handling customer calls and emails, processing financial transactions, and providing accurate information about our services. IBEX Global Solutions is committed to fostering a supportive and innovative work environment, offering opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and resolve issues related to financial accounts.
• Process financial transactions accurately and efficiently.
• Provide exceptional customer service through phone, email, and chat support.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the team to improve customer service processes and protocols.
• Stay updated with industry trends and best practices in customer service.
• Ensure compliance with company policies and regulatory requirements.
• Provide feedback and suggestions for continuous improvement of service quality.

🎓 Kualifikasi & Syarat

• At least 1 year of experience in BPO, preferably in a customer service role.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM software such as Salesforce or Zoho.
• Familiarity with financial accounting principles and processes.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• High school diploma or equivalent, with a degree in Business Administration or related field preferred.
• Ability to work in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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