Sales Retention Specialist - Cibinong

Astra Credit Companies · 📍 Cibinong, Jawa Barat · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 8000000
Astra Credit Companies is looking for a dedicated Sales Retention Specialist to join our team in Cibinong, Jawa Barat. In this role, you will be responsible for maintaining and growing our customer base by implementing retention strategies and ensuring customer satisfaction. The ideal candidate will have a strong sales background and a passion for building long-term relationships with our clients.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer retention strategies to increase customer lifetime value.,Monitor customer satisfaction and address any issues or concerns promptly.,Build and maintain strong relationships with existing customers.,Identify upsell and cross-sell opportunities to enhance customer value.,Analyze sales data to identify trends and make data-driven decisions.,Provide exceptional customer service to ensure customer loyalty.,Collaborate with the sales team to ensure consistent messaging and customer experience.,Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,Minimum of 3 years of experience in sales or customer service, preferably in the finance or credit industry.,Proven track record of successful customer retention strategies.,Strong analytical and problem-solving skills.,Excellent communication and interpersonal skills.,Proficiency in using sales and customer relationship management (CRM) software.,Ability to work well under pressure and meet tight deadlines.,Fluency in Indonesian and English is a plus.

🛠️ Keahlian

Customer relationship managementSales strategy developmentData analysisCRM software proficiencyNegotiation skillsTime managementTeam collaboration
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